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We put our customers first!

• We guarantee our merchandise forever against defective materials or workmanship.
• You may return any purchase within 30 days for a full credit or refund as long as the jewelry is returned in saleable condition and in its original packaging. A copy of the receipt and any free gifts must also be returned.Applicable shipping charges will be deducted from the credit total. Excluded are Sale jewelry and Heirloom jewelry.
• We guarantee we will treat you the way we like to be treated ourselves.

Judging from the numerous letters we have received, we are succeeding in putting our customers first:

“Your company has set a fine example of commitment to service excellence and fostering the highest ethical relationship between businesses and the public…” (Better Business Bureau of Hawaii)

“Just wanted to let you know that we received both necklaces…they are completely stunning! When (my daughter) purchased her Tahitian pearl, I wanted her to be confident in her choice, and encouraged her to ask lots of questions about pearls. The answers were so thorough and friendly that she feels she understands the true value and originality of her Tahitian pearl. It made her purchase a learning experience, which is what you want when you are purchasing a treasure you will have for life….”
(Sheelah Duesler, Santa Ana, CA)

“So many times during the year we go through very frustrating episodes. I simply had to write to thank you for the quick attention I received…Your prompt attention to this matter has made me feel that there are still very caring and efficient people in the world…” (Lise Chase, Sudbury, MA)

“I am sooo excited! My pearls got here already today! They are truly GORGEOUS…
exactly what I wanted!” (Tami Fehrmann, Marina del Rey, CA)

“I think you must have the best site on the web! It is easy to navigate and the jewelry is shown beautifully. We have been to your store on Oahu (twice) and the site is as lovely as your employees!” (Sherree Bowman)

“It’s so refreshing to know a company such as Maui Divers really knows the meaning of customer service and really stands behind the lifetime guarantee…” (Linda Ahlvers, Tucson, AZ)

“I received my pink pearl necklace you helped me order, and I love it! It is the perfect color and style…Also, I would like to compliment you on your excellent customer service. It is great to speak with a friendly and happy person…”
(Cristina Adams, Summerville, SC)

“My parcel arrived this morning…you have the very best jewelry. I am thrilled! The quality is (well) worth (the price). I have had several people admire my bracelet, so I’m telling them all to go to your web site!” (Frances Haslett, Victoria, BC, Canada)

Privacy Statement:
At Maui Divers, our top priority is our valued customers and your privacy is of the utmost importance to us. Our policy has always been to keep all information given to us by our customers strictly confidential. We will not sell, exchange or give out your personal information including e-mail addresses. We have spent over 40 years earning a worldwide reputation for honesty and integrity and we would never do anything to jeopardize the trust placed in us by our loyal customers.

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